Metro Manila, Philippines

Maria Josefina Yildirim

Payments and operations project manager who onboards countries, runs regional rollouts and keeps controls tight.

10+ yearsCitiFactSetMaersk

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  • 10+years across banking, payments, financial services, SaaS and professional services
  • 15,000+Wealth Managers onboarded to FactSet Web
  • 98%average quarterly performance rating while leading new-hire training

About

Calm delivery across regions, processes and controls

Project and operations manager with 10+ years across global banking, payments, financial services, SaaS and professional services. I standardize processes, onboard countries into regional operating hubs, and make sure risk and control checks are complete before go‑live. My strengths are project delivery, operating model and workflow design, risk and controls, vendor and billing operations, and team training.

Areas of expertise

Where I add the most value

Country onboarding and regional rollouts

Moving country operations into a regional hub with standard processes and every control in place.

  • Led a global Business Travel and Shared Services transformation, centralizing processes across multiple APAC countries into a regional hub (Citi).
  • Managed end-to-end country onboarding, completing all Risk & Control Checklists prior to go‑live (Citi).
  • Onboarded 15,000+ Wealth Managers to FactSet Web (FactSet).

Transformation, risk & controls

Documented, auditable operations that stay consistent across hub and country teams.

  • Developed and maintained procedure manuals, controls, SLAs and KPIs for hub and country operations (Citi).
  • Partnered with Regional Risk & Control teams to support internal and external audits (Citi).
  • Owned process documentation, risk tracking and control checks across concurrent workstreams (Metz CPA).

Vendor management & procure-to-pay

End-to-end vendor lifecycle and invoice accuracy across many markets.

  • Oversaw invoice processing and third-party vendor management across APAC markets, from Australia to Vietnam (Citi).
  • Performed three-way invoice matching and managed vendor onboarding, renewals, monitoring and terminations (Citi).
  • Conducted pre-audit invoice reviews for key Middle East accounts within P2P (Maersk).

Experience

Career timeline

  1. Nov 2024 – Present

    Project Manager

    Metz CPA PLLC · Remote

    • Led cross-functional operational workstreams, managing task allocation, timelines and deliverables in line with compliance and quality standards.
    • Owned process documentation, risk tracking and control checks; escalated blockers and implemented governance improvements.

  2. Aug 2021 – May 2024

    Operations Intermediate Analyst (Operations Manager)

    Citibank · Regional Operating Headquarters (APAC)

    • Led a global BTSS transformation and managed end-to-end country onboarding into a regional operations hub.
    • Primary liaison for Project Sponsors, Country Heads, Risk & Control Officers and regional leadership.

  3. Sep 2017 – Aug 2021

    Senior Specialist

    FactSet Research Systems Inc.

    • Global subject matter expert for Investment Management and Fixed Income portfolios.
    • Trained and mentored new hires, achieving a 98% average quarterly performance rating.

  4. May 2015 – Sep 2017

    Associate · Sales, Trade & Disputes · Quality Assurance

    A.P. Moller – Maersk

    • Managed end-to-end global shipping processes and client cases, ensuring customs and trade compliance across multiple countries.
    • Conducted pre-audit invoice reviews for key Middle East accounts within the procure-to-pay process.

Certifications & education

Credentials

  • 2025Postgraduate Certificate in Project ManagementAsian Institute of Management (AIM) with Emeritus
  • 2023Certified GBS Professional (CGBP)The Hackett Group
  • 2011 – 2015BS Banking and FinancePolytechnic University of the Philippines
  • 2025Google Project Management coursesGoogle / Coursera
  • 2025Salesforce & QuickBooks Online Essential TrainingLinkedIn Learning
  • 2017FactSet CORE CertificationFactSet

Contact

Let’s talk about your operations program

Based in Metro Manila. The quickest way to reach me is by email.

Email me LinkedIn